Gateway Imprints, Inc has the right to change pricing without notice.
STANDARD TURN AROUND IS 2-3 WEEKS ( This does not apply to outsourced items. Please inquire for timeline)
ALL ORDERS are fulfilled on a Custom Basis. Some months are busier than other and timeline may be increased.
Note that design fees and turnaround times vary depending on complexity. A delay in proof approval will delay production.
CHANGES TO YOUR ORDER
We try our best to accommodate changes to the order. Once your estimate has been approved, items are ordered, so please know that so any other sizes requested will be billed additionally with no guarantee of the same pick up date.
Rush Fees (Standard Turn-Around)
TRADEMARKS & LICENSING
Gateway Imprints, Inc is not liable for the use of Trademarked or Licensed Images, and customer assumes full responsibility for the use thereof.
PREPAIR YOUR ARTWORK
Vector artwork is our preference (either .ai or .eps). Without it, there may be a $45 per hour design fee.
Understanding Vector Art Files
All files must be at least 300 ppi & Vector Format for screen printing & laser engraving. If your file is not 300 ppi, you cannot just increase the resolution of the file. This is called "upsampling" and will result in a blurry image. If you are creating your file in Adobe Illustrator, CorelDraw or another Vector-based software, just size your image to the size you want it to print.
We understand that "vector art file" is unfamiliar to many individuals looking to order custom t-shirts. We are here to help! Simply put, this is an editable art file that is scalable, separated into distinct shapes, and doesn't lose its quality regardless of sizing. Common programs used to create vector artwork are Adobe Illustrator and CorelDraw. A vector art file is vital for certain print methods, such as screen printing, to appropriately set up a design for the printing process.
Keep in mind that Images from websites & cell phones are typically in 72 or 96 DPI.
Convert Your Text to Outlines
If you are creating your file in Adobe Illustrator, you will need to choose "Create Outlines" on all your text. This allows us to open the file without requiring the font.
SPECIFIC Fonts
Trying to match fonts is time consuming and often involves a lot of guesswork and substitutions. Providing us with your desired fonts OR outlining your fonts is the best way to avoid costs associated with this. Be sure the font you select is free to use; if we must pay for your font, we will include the charge in your job as a change order. We will assume this fee is ok with you if you send us a font that requires payment in order to fulfill your order.
You can find various free fronts on the sites provided below.
ACCEPTED FILES FOR SCREEN PRINTING
We accept the following File Types for Screen Printing:
Illustrator (.AI)
Vector (.EPS)
Photoshop (.PSD)
We prefer .AI or .EPS files first because Vector images can be scaled without affecting quality. Anything else may require a design fee.
We prefer .PSD or .PDF second
.JPG or .TIFF last.
What happens to my art file after the order is finished?
All of our graphic files are saved on our server and backed up nightly. All of the films are stored in a packet dedicated to each customer, ready to be used for any potential reorders.
Do you keep the screens for our artwork?
Due to our print volume, we are not able to keep any screens.
ACCEPTED FILES FOR EMBROIDERY:
We need good artwork to convert to a digitized file. This artwork includes
Digitizing is the process of converting artwork or designs into a digitized files that the embroidery machines can use to create and replicate designs on materials. All new clients & new logos will incur a digitizing fee.
Hat
Pocket size
Oversized (full back)
ACCEPTED FILES FOR ENGRAVING:
Black and white
?Should be in a minimum of 300 DPI resolution.
CorelDraw, Adobe Illustrator, EPS, PDF vector artwork that has all text converted to curves or outlines.
ACCEPTED FILES FOR DTF FILMS:
Illustrator (.AI)
Vector (.EPS)
Photoshop (.PSD)
Transparent .png
.Jpg
DO YOU OFFER CUSTOM DESIGNS?
YES! We can work with you to create a design for your project! Note that design fees and turnaround times vary depending on complexity.
And as a reminder: We are happy to adjust the specifics of your order to your heart’s delight, design time and/or order revisions we will bill you at our hourly rate of $45 for time spent making changes to your order.
Working with Canva Templates
If you don’t have the Adobe programs or you’re looking for some templates to inspire you, Canva can be a helpful place to start. In order to get the best outcome for your print-ready designs, it's super important to know how to set up your Canva template properly.
**It's important to note, some capabilities within Canva require users to have the paid version of Canva. These include:
Resizing the artboard with your designs. The artboards in Canva are auto set to 14” x 18”.
Exporting PNG files with a transparent background or SVG.
When you're ready to export your designs, hit the ‘Share’ button > Downloads > PDF Print. Doing this will export the file with the necessary DPI resolution of 300 required for printing. For text based designs, we also recommend saving them as a PDF file.
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MOCK UPS & FINAL GOODS
Gateway Imprints, Inc cannot guarantee variances in size/shades/construction of garments and merchandise. If Gateway Imprints, Inc receives any defective items from the manufacturer, we will:
PROOFS / MOCK UPS
No products will be decorated until we received written approval of proof.
Approved products cannot be returned after decorated except in the case of manufacture defects in the undecorated item.*
Customer Responsibility for Accuracy
MOCK UP COLORS
Colors seen on the item mockups may vary depending on your computer display. Actual colors of the printed ink on the garment will be matched as best as possible. Finished product colors are not guaranteed. Specific Pantone ink colors are $50 per color.
INK COLORS
If the customer does not specify a Pantone color out of a Coated Pantone Book, then Gateway Imprints, Inc. uses its best guess according to our art department’s monitor. We will pick a specific color for that order and use it on all other orders to keep consistency. Ink color may vary depending on print style, garment type, or garment blend. Gateway Imprints, Inc. is not responsible for these color variances.
PRINTING OVER SEAMS
Inconsistencies may occur in ink coverage and registration when printing over seams, pockets, collars or any other edges. Gateway Imprints, Inc is not responsible for these inconsistencies. These items are exempt from our replacement policy for this reason.
CUSTOMER SUPPLIED GOODS
If you are supplying goods for printing, we request that you include an extra in each size. Also, if you are supplying your own goods and we misprint or damage one we cannot be responsible for replacing it. This applies to all goods.
CANCELLED ORDERS
Orders may be cancelled up until the deposit is made. Once the deposit is made, no refunds will be issued.
CLAIMS OR ERRORS
If you are unsatisfied with your order, please email sales@gatewayimprints.com to bring the issue to our attention within 48 hours*. Because of the custom nature of our products, we're only able to accept returns on products that contained material defects, which will be determined solely by the staff at Gateway Imprints, Inc. If granted replacement items, 100% of the original items must be returned to or the reprint will not be allowed. Shipping costs will be paid for by the client.
SHIPPING
Gateway Imprints, Inc. is not responsible for any loss, damage or shipping delays caused by the delivery carrier.
***** Gateway Imprints, Inc has the right to change prices and terms and conditions without notice.****